Regional Head of Security Operations, Europe

  • Dublin, Ireland
  • Full-time
  • Current Square Employee?: Apply via go/jobs with your Square email.

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

You will manage the safety and security operations at Square's locations in Europe, under the guidance of the Seller Global Lead of Trust and Safety. You will implement and maintain the security operations program, providing guidance, support, and management for Square. You will support the Office employees in several countries managing safety and security programs and the emergency response program.  It is important to have a high level of experience with MacOS, Google Drive, and other technology platforms including wide use of collaboration tools. You will partner with teams at Square, leased building management groups, vendors, and other staff. 

You will:

  • Support offices within Europe

  • Build a team that scales with the needs of the business

  • Ensure that the highest levels of customer service are provided to Square employees, customers, vendors, contractors, and guests

  • Respond on short notice at any time of the day or night when required

  • Understand fire life-safety systems in compliance with Country, State, and Local standards

  • Ensure that all personnel, buildings, and facilities are in compliance with Square Safety and Security Procedures Manual

  • Develop and maintain employee based Emergency Response Team (ERT) programs, including training sessions, meetings, and equipment maintenance for all offices under your care

  • Develop annual cost structures to optimize staff levels, vendor management, and equipment

  • Lead the relationships with building management, tenants, local emergency responders, and other public and private organizations to protect Square

  • Liaison with internal departments at Square to manage guest and employee safety for events within the region

  • Be a leader within Square's crisis management team during emergency events under the direction of the Global Seller Lead of Trust and Safety

  • Manage incident reporting and investigations to ensure compliance with standards to document activities, accidents, or events. Conduct investigations as required.

  • Excellent oral and written communication skills and have the ability to clearly convey thoughts and ideas internally and externally

  • High level of experience and comfort speaking in front of groups

  • Have a passion for helping people with an emphasis on customer service, and be able to transfer that passion to your team

Qualifications

You have:

  • BA/BS degree or equivalent practical experience

  • 5 + years of supervisory experience

  • Experience in physical security, access control systems, video systems, guest management, facility key systems, fire life-safety

  • Team-building, analyst, investigations, communication, presentation, and cross-functional working skills

  • Expert with Apple macOS, iOS, and cloud-based collaboration tools including Google Drive and email systems

  • A passion for Square and its customers

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources
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