Account Manager

  • Scottsdale, AZ
  • Full-time
  • Current Square Employee?: Apply via go/jobs with your Square email.

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Join the Square Account Management team and help our merchants grow their business! The Account Management team helps merchants get the most out of Square through product education, business advice and introducing new features. 

Our team is hiring an account manager who is passionate about helping business owners succeed. You will be responsible for nurturing relationships and finding creative ways to make Square products work for a complex array of customers. You will identify ways to expand collaboration with customers and act as an internal advocate for decision makers in your book of business. 

You will: 

  • Be responsible for growing and retaining a multi-million dollar GPV customer base

  • Understand customer needs to help achieve their business goals through Square 

  • Cross sell and upsell products and features by discovering customer leads

  • Effectively and strategically address customer concerns and issues

  • Help grow our managed accounts program

  • Work with our Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square

  • Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs

Qualifications

You have:

  • 2 - 3 years experience in Sales, Account Management or related field

  • Experience discovering and closing sales opportunities and building client relationships.

  • Experience successfully managing a pipeline to achieve revenue targets

  • Strong interest in business operations and strategy

  • Excellent organizational, analytical, written, and verbal communication skills

  • Passion and knowledge about how new technologies can help better serve small and medium size businesses

  • Entrepreneurial spirit

  • Experience with Salesforce is a plus

  • A BA/BS or relevant experience

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources