Technical Program Operations Manager

  • San Francisco, CA
  • Full-time
  • Alternate Location: New York, United States

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Strategic Growth Team operates as Square’s go-to-market (GTM) channel for up-market. We function as a full-stack new business and retention team, inclusive of: Business Development, Sales, Professional Services, Account Management, Dedicated Support and Operations, in partnership with many overlay functions as part of our deal process. Acting as a start-up within an established growth company, we seek to bring our mission of “Economic Empowerment” to large businesses. 

Square initially pioneered the simple self-service model to enable small businesses to take a payment. Now, we aspire to expand that same seamless experience up-market. As a Technical Operations Program Manager, you will lead a series of automation projects geared at amplifying our next big wave of growth. This is the founding role within this function for the program.       

You will: 

  • Deeply engage with our frontline salespeople, embody their day-to-day operational challenges, connect broad impactful themes, draft current-state, desired-state and business-case proposals
  • Translate technical operational projects into clear functional requirements documents, ensuring our technical partners internally and externally know how to design solutions 
  • Build fruitful lasting relationships with key cross-functional stakeholders to ensure the voice of our up-market seller is actively heard and prioritized during annual planning  
  • Develop thoughtful and seamless change management plans in partnership with Account Management Leadership for all projects encompassing behavioral or work-flow changes
  • Project manage the full life-cycle of technical operations projects, ensuring timely deployment within available budgets

Qualifications

You have: 

  • 6+ years of experience in a project or program management role
  • Extensive experience documenting cross-functional business and technical requirements (e.g. Product Request Docs, Functional Requirements Docs) 
  • Strong written and verbal communication skills, coupled with a keen ability to find shared-purpose that leads to mutually-beneficial outcomes
  • The ability to manage multiple projects simultaneously, often with competing priorities, resources and timelines  
  • A knack for essentializing large multi-year projects into minimum remarkable deployments through innate creativity, foresight and pragmatism    
  • Experience with Salesforce, Looker and Snowflake are pluses! 

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources