Business Systems Analyst, Account Management

  • San Francisco, CA
  • Employees can work remotely
  • Full-time
  • Alternate Location: Seattle, United States

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square’s Account Management organization works with Square’s largest and most strategic merchants to grow and retain their businesses and to deliver insights to product teams. Within Account Management, the Automation team works to empower data-driven operations and decisioning across the Account Management team.

As a member of AM Automation, you will become an expert on Account Management’s third party tools, with a specific focus on Salesforce.  You will work closely with Operations, Strategy, and Business team members to scope and document requests, triage and support current workflows, and build and advocate for solutions.  Additionally, you will liaise with the Business Systems team to drive project prioritizations and ensure our proposals align as much as possible across a complex enterprise organization.

You will:

  • Lead small to midsize system implementation projects for 3rd party tooling from creation to launch

  • Document current processes, paint points, and identify gaps and opportunities for automation to refine workflows and processes

  • Participate in all phases of the solutions lifecycle including articulation of use cases, workflows, and evaluation of software solutions

  • Be a liaison and partner with our Business Systems team

  • Recognize and advise leadership of concerns and issues with existing processes and propose solutions

  • Create up-to-date, functional systems documentation

  • Handle relevant inbound user requests

  • Perform bulk dataloads to support business cases

Qualifications

You have:

  • 2-4 years experience as a Salesforce Administrator

    • Strong knowledge of SFDC platform's configuration, architecture, and implementation best practices

    • Knowledge of SQL/SoQL and data management

    • Certification or documented Trailhead with SFDC app courses a plus

  • Experience in providing data driven solutions across the Business Intelligence and data layers of an organization

  • Experience in implementation or management of various 3rd party tools

    • eg: SFDC, CPQ, VOIP services, Data visualization (Looker, Tableau, etc.)

  • Familiarity in defining problems, understanding impact, identifying solutions and providing recommendations for corrective action

  • Experience with Sales or Account Management operations and needs a plus

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources