Internal Communications Lead - TIDAL

  • New York, NY
  • Employees can work remotely
  • Full-time
  • Current Square Employee?: Apply via go/jobs with your Square email.

Company Description

TIDAL is an artist-led global music and entertainment platform that brings artists and fans closer together through unique original content and exclusive events. Available in 57 countries, the streaming service has more than 70 million songs and 250,000 high-quality videos in its catalog along with original video series, podcasts, thousands of expertly curated playlists and artist discovery via TIDAL Rising. With the commitment of its owners to create a more sustainable model for the music industry, TIDAL is available in premium and HiFi tiers—which includes Master Quality Authenticated (MQA) recordings as well as Sony’s 360 Reality Audio recordings.

Job Description

As Internal Communications Lead for TIDAL, your ultimate goal is to keep employees connected, engaged, and informed. You will summarize large amounts of complex information, develop new creative formats and channels for delivering and distributing information, and be the face and voice of information flow across the TIDAL team. TIDAL is a distinct business within the Square ecosystem. You will be responsible for internal communications programs within TIDAL and strategies to connect TIDAL employees with the broader Square community and ecosystem.

You will:

  • Create and implement a content strategy that informs and engages employees throughout TIDAL

  • Work with leaders throughout TIDAL to support both proactive and reactive communications needs, determining key messages and the right channels to deliver them

  • Develop an editorial calendar and fill it with compelling content, including stories specific to and reflective of TIDAL’s culture and those that help TIDAL employees connect with other people, programs, and products from across the Square ecosystem

  • Develop and author a variety of content, including presentations, announcements, blog posts, digital communications, infographics, etc. to be delivered across a variety of channels

  • Distribute content and communications using existing channels and developing new ones, and establish measurement techniques to understand and build engagement

  • Stay informed on strategic initiatives and progress across various initiatives

  • Develop relationships with TIDAL leadership and communications team members within TIDAL and in other parts of Square


Must have experience:

  • 5-7 years of hands-on communications experience (internal communications, journalism, speech writing, or related experience)

  • Excellent writer, with demonstrated ability to write for a variety of audiences, on behalf of leaders, and across various media 

  • Ability to develop narratives and execute in a variety of formats including articles, video, podcasts, presentations, and live events

  • Outstanding presentation skills, with experience presenting to and consulting with an executive audience

  • Ability to influence and build strong relationships at all levels 

  • Experience working with a global audience across timezones

  • A scrappy mentality and commitment to getting things done independently; strong team player and creative thinker

Nice to have experience:

  • Working within an intranet

  • Change management communications

  • Creating new internal communications programs from scratch

  • Basic video editing and/or graphic design skills

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources