Manager, Account Management

  • Scottsdale, AZ
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

*This position must sit in Scottsdale, AZ and is not open to remote*

The Account Management team works with the largest Square merchants to grow their business using Square’s powerful ecosystem of products. This team of account managers partners with product and marketing teams to understand the needs of our merchants and map those needs to Square solutions. 

We are looking for a Manager for our Core Accounts Account Management team with experience in building and motivating revenue generating teams. You will be responsible for driving high performance and leading your team’s success for our sellers and for Square. You will help to develop processes, tools, systems, and metrics to grow the team today and influence program design for the future. You will also manage targeted enablement, ongoing coaching and account manager training. 

Qualifications

In addition, you will:

  • Directly manage a team of 8-10 account managers who are based in Scottsdale, AZ

  • Create a high performing account management team via hiring, training, and coaching

  • Develop creative ways to motivate your team to exceed individual and team targets (revenue outputs, inputs, customer satisfaction)

  • Engage with strategic sellers through direct partnership with AMs. Ensure that we are taking steps to grow their business and provide remarkable service

  • Work cross-functionally to identify the biggest opportunities for improvement and drive execution towards business results

  • Engage with product teams to be the customer voice to promote both product attach and product improvements

  • Work with the Core Accounts leadership and Core Accounts Program Manager to set individual AM goals, team OKRs, and refine processes and engagement model to improve results

  • Manage performance reviews, promotions and career development conversations with your team

You have:

  • 4+ years of experience in a sales role

  • 1-2 years of people management experience in a high volume, transactional environment or relevant peer leadership experience

  • Experience in a fast paced technology company, start-up experience a plus

  • Excellent interpersonal, leadership, organizational, and communication skills (verbal and written)

  • A proactive and positive personality: we’re looking for someone determined and able to drive success

  • Passion for developing people 

  • Strong ability to make data driven decisions 

  • Related Bachelor’s degree

  • To be located in Scottsdale, Arizona

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources
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