Manager, Account Management
- Full-time
Company Description
Job Description
*This position must sit in Scottsdale, AZ and is not open to remote*
The Account Management team works with the largest Square merchants to grow their business using Square’s powerful ecosystem of products. This team of account managers partners with product and marketing teams to understand the needs of our merchants and map those needs to Square solutions.
We are looking for a Manager for our Core Accounts Account Management team with experience in building and motivating revenue generating teams. You will be responsible for driving high performance and leading your team’s success for our sellers and for Square. You will help to develop processes, tools, systems, and metrics to grow the team today and influence program design for the future. You will also manage targeted enablement, ongoing coaching and account manager training.
Qualifications
In addition, you will:
Directly manage a team of 8-10 account managers who are based in Scottsdale, AZ
Create a high performing account management team via hiring, training, and coaching
Develop creative ways to motivate your team to exceed individual and team targets (revenue outputs, inputs, customer satisfaction)
Engage with strategic sellers through direct partnership with AMs. Ensure that we are taking steps to grow their business and provide remarkable service
Work cross-functionally to identify the biggest opportunities for improvement and drive execution towards business results
Engage with product teams to be the customer voice to promote both product attach and product improvements
Work with the Core Accounts leadership and Core Accounts Program Manager to set individual AM goals, team OKRs, and refine processes and engagement model to improve results
Manage performance reviews, promotions and career development conversations with your team
You have:
4+ years of experience in a sales role
1-2 years of people management experience in a high volume, transactional environment or relevant peer leadership experience
Experience in a fast paced technology company, start-up experience a plus
Excellent interpersonal, leadership, organizational, and communication skills (verbal and written)
A proactive and positive personality: we’re looking for someone determined and able to drive success
Passion for developing people
Strong ability to make data driven decisions
Related Bachelor’s degree
To be located in Scottsdale, Arizona
Additional Information
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources