User Happiness Specialist- Italian/English Speaking, Verse

  • Barcelona, Spain
  • Full-time
  • Current Square Employee?: Apply via go/jobs with your Square email.

Company Description

Verse is a financial brand within the ecosystem of Square, located in Barcelona. Our goal is to take the friction out of spending and sharing money through peer-to-peer transactions. Our digital wallet allows you to share payments instantly, safely, and free of charge in select European countries.

We are collaborating closely with the Cash App organization to build a product that refines the world’s relationship with money by making it universally accessible. This partnership will  enhance support and continued investment in our company’s growth across the European Union. 

We want to hire the best talent to join our team in Spain. Interested in learning more?

Job Description

This is a great opportunity to have a high impact on the business by joining the team that is the voice of the customer, and helping us to uncover new ways to be an even more customer-centric and data-driven company putting the user at the centre of all of our developments. As a User Happiness Specialist, you will give technical support and guidance to our mobile app development team.

About you

You know how important it is to get a solution when a problem arises. You like speaking with customers, understanding their needs and solving their issues. You are willing to go the extra mile to get the work done and are resourceful when it comes to finding solutions.

What you will do:

  • Handle incoming user queries via phone, email and chat.

  • Give our customers the best experience possible. No query is too small.

  • Give technical support related to tech specifications of our mobile application.

  • Capture and identify customer feedback on areas of improvement for our product and relay it to our product team

  • Work closely with Operations and Product to propose solutions to improve the UX of the app

  • Support the product team for translations of website/apps and other relevant tasks.

Qualifications

What do we expect from you:

  • Minimum one-year proven experience as a Customer Care Representative. (f you have some experience in the mobile app sector or similar areas is a big plus , but not a must)

  • Spanish as native language and a very fluent level of English and Catalan, and Italian is required 

  • Enjoy a multi-tasking, fast-paced environment

  • Be open-minded and have a human-to-human relationship with your users and colleagues.

  • You continuously care about your customer needs, trying to make their experience unique and satisfactory.

  • Some technological knowledge and troubleshooting experience in a customer support environment will be considered as a plus

  • Working knowledge of MS office (excel, word)

  • Prior experience with online or mobile support solutions, such as Zendesk, Intercom, etc. is a plus

  • We like organized, dynamic person with high level of communication skills

Additional Information

Verse treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, political ideas, ethnicity, origin, gender, sexual orientation, age, marital status, social status, union states, kinship status, disability status, or any other characteristic protected by applicable law. 

We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines and applicable regulations.

Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@squareup.com. We will treat your request and information as confidentially as possible in accordance with our privacy policies and applicable requirements. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.