Implementation Specialist - SMB Sales

  • Dublin, Ireland
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Implementation Specialists manage the final stages of the sales funnel, working with European merchants to drive the deal through to activation and accelerate the on-boarding process. Implementation Specialists use deep product and industry knowledge to project-manage the on-boarding stage of the sales process. They are instrumental in ensuring the documentation and tracking of feature requests to inform future product road-maps.

This is a customer-facing role involving a combination of remote and onsite merchant interactions with certain data-entry responsibilities.

A successful Implementation Specialists will: (1) provide an incredible on-boarding experience for Sellers, (2) accelerate the sales cycle by specializing on-boarding and training, (3) develop new efficiencies to shorten the on-boarding sales stage, and (4) support Square’s international expansion efforts. 

You will:

  • Be the dedicated Implementation Specialist assigned to new sellers and tasked with  providing a white glove on-boarding experience. 
  • Perform against the on-boarding process and training curriculum to hold merchants accountable to a go-live timeline. 
  • Identify and address potential obstacles during the on-boarding process, manage partner communication, and create strategies for driving success.
  • Maintain expertise in Squares platform and ecosystem by keeping up to date with routine product updates and releases.
  • Track all merchant interaction in Salesforce.
  • Develop and maintain internal and external training collateral.


Your typical day will include:

  • Remote merchant work: phone consults, advising on hardware/software/operations, staff training, menu building, account optimization.
  • Occasional onsite merchant work, including training and hardware install.
  • Data Entry: configure customer account, optimize menu setup, and other data entry tasks involved in getting a merchant onboard.

Qualifications

You have: 

  • 1-2 years experience in a customer-facing role, preferably in Implementation, Support or Sales.
  • A BA/BS degree or equivalent work experience.
  • An infectiously positive attitude.
  • Bilingual and fluent in English / French a plus, both written and verbal, and comfortable working with Irish, British and French clients.
  • Excellent time management, written & verbal communication skills.
  • An ability to learn quickly as new products are released.
  • Previous Project Management experience a plus.

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources
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