Business Analyst, Account Management Strategy

  • San Francisco, CA
  • Full-time
  • Alternate Location: New York, United States

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Account Management team helps merchants get the most out of Square through direct business consultation and product education. We retain and grow Square's existing seller base and provide insights to Square's product teams. The Account Management Strategy & Analytics team uses data to guide the Account Management team's program design, operations, and seller engagement strategy.

As a Business Analyst on the Account Management Strategy & Analytics team, you will identify areas of opportunity to improve the efficiency and affect of the team, implement scalable solutions, and build data visualizations to understand performance compared to goals. We're looking for individuals that have a passion for diving into data, analyzing trends, and making an impact.

Qualifications

You Will

  • Use data to drive analysis and actionable recommendations to shape program design, operations, and strategy

  • Work with Account Management leadership to set performance targets and provide insight to drivers of pacing against goals

  • Develop program-level KPIs and dashboards, highlighting trends over time and areas for improvement

  • Collaborate with Square’s go-to-market teams, including Customer Success and Sales, to optimize the seller experience through their lifecycle with Square

  • Perform analysis to inform staffing coverage needs across product escalation channels and new Account Management initiatives

 

Qualifications

  • 2+ years of analytical experience

  • Proficiency with data, analytics, and visualization technologies (we use SQL and Looker)

  • Experience with applying quantitative analysis and logical reasoning to influence business outcomes

  • Success with driving complex projects from start to finish

  • Creativity in developing new processes, analyses, and recommendations

 

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources