Logistics NPI Coordinator

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

As part of the Hardware Logistics team, the New Product Introduction [NPI] Program Coordinator will manage and execute Logistics & Retail Operations tasks to support the GTM (go-to-market) strategy for Square products in domestic and international markets. In addition to owning the day-to-day operations, you will also identify and guide ongoing process improvements across all areas of focus.

You will participate in cross-team collaboration and deliverables across the Hardware organization to ensure seamless product launches and transitions globally from the fulfillment end of the supply chain.

The role is open to remote but standard working hours are PST.

You Will:

  • Oversee the execution of logistics tasks related to new product launches and SKU transitions globally

  • Build relationships and gain an understanding of cross functional priorities surrounding NPI while aiming to minimize operational inefficiency on the logistics component of the supply chain.

  • Help support retail operations SKU transitions as we launch new products at distributors and direct retailers globally

  • Manage Beta unit shipments for new country launches

  • Lead the testing/validation of new products to ensure readiness for launch.


You Have:

  • 3+ years in Project/program management experience preferably within the tech ecommerce space.

  • Prior experience working with 3PL warehouses and transportation carriers to facilitate new product launches

  • Experience with global supply chains and logistics workstreams

  • Experience with Fulfillment systems and best practices when working through New product introduction and SKU transitions

  • Bachelor's degree in business, operations, or other relevant field

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources