NPI Packaging Manager

  • Shenzhen, Guangdong Province, China
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We are looking for a NPI Packaging Manager to join our Hardware Packaging team in China. We create world-class experiences for our customers and pride ourselves in rethinking established paradigms and bringing creative solutions into existence in the financial space.

As a NPI Packaging Manager, you will help drive both the packaging development and production launch for Square Hardware Packaging. Your role will be cross-functional, technical, and instrumental to shipping great products for our customers.

You will: 

  • Manage our packaging development process in-region with our China-based suppliers
  • You will be a part of a distributed team that works across multiple time zones, primary Pacific, Mountain, Eastern and China Standard Times
  • Work with Packaging Supplier, Packout CM, Factory Operations and the Logistics teams throughout the development and validation phases to oversee the packaging development process
  • Support the packaging supplier build activities and report back to the US-based team - construction assembly, testing, process, documentation and shipments
  • Drive the build activities at the CM to make sure the packout assembly and REL testing is executed according to plan
  • Perform First Article Inspections (FAI) during development builds to ensure component samples meet the drawings and specifications as designed
  • Partner with internal teams, including EPM, PD, and Accessories to address and resolve issues
  • Monitor development build issues/observations and provide detailed reports and insights
  • Attend weekly team/program meetings, build reviews to provide updates on the current development and implementation status
  • Be the primary contact for in-region development and advocate for the best solutions
  • Occasionally travel to the supplier factories and CM facilities to support development activities


You have: 

  • 5+ years of industry experience
  • 5+ years of combined experience in project management and packaging development of products
  • Experience with recycled and recyclable packaging materials, including paper substrates, corrugated and pulp trays
  • Project leadership experience
  • Excellent written and verbal communication skills in both Mandarin and English
  • Ability to travel to Supplier and Contract Manufacturing partners

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources
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