Software Engineer, Conversations Team

  • San Francisco, CA
  • Employees can work remotely
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Conversations team builds and operates Square Messages, a messaging platform for merchants to manage conversations with their customers across multiple channels (SMS, email, etc.). Messages is also home to Square Assistant -- a virtual assistant to help merchants serve their customers 24/7. The product is scaling up and out: to new channels with Apple Business Chat, Instagram, and Facebook integrations, and to new use cases, such as ecommerce, invoicing, 3rd party APIs, and eventually a virtual business phone. The team itself was created in mid-2019 with the acquisition of Eloquent Labs.

We're looking for engineers with an interest in backend/server engineering to help build out Square Messages, and to support scaling out our NLP backend infrastructure for Square Assistant.

You will...

  • Play a key role in implementing a new messaging product within Square.
  • Build highly available and fault tolerant systems for real-time messaging.
  • Partner with AI, iOS, and web engineers to ship features.
  • Collaborative with product managers and designers to refine and establish product scope and design.
  • Ship cutting-edge AI to businesses that traditionally haven’t had access to it.

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources
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