Service Designer, Merchant Payroll Products

  • Atlanta, GA, United States
  • Employees can work remotely
  • Full-time
  • Alternate Location: San Francisco, United States

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Square Payroll team mission is to build the next generation of payroll solutions that empower sellers and their teams to succeed together. Now more than ever, as the economy reopens and employers want to rehire, they need to search for ways that they can support and provide value for their staff and for their business. We are looking for a passionate designer who is excited to create meaningful change for small- and medium-sized business owners and their employees.

As a Service Designer for Square Payroll you will run design discovery and execution for our tax and payroll operations. You will reduce complexity and create scalability for our internal systems and tools. You will help guide the roadmap to give our business owners peace of mind by helping them stay compliant and giving them control of their cash flow. You will collaborate closely with product managers, engineers, operation specialists, and customer service teams to deliver a remarkable product.

You Will:

  • You will create elegant and clear journey maps, service blueprints, and documentation of systems.

  • You will create professional, well-thought-out designs using established design system.

  • You will improve internal processes to improve our customer experience and create efficiencies for our business.

  • You will facilitate workshops, conduct research, and work cross-functionally to create a collective understanding of our tools, systems and services.

  • You will establish UX metrics such as task analysis, NPS and survey data

This is a remote-friendly position.

Qualifications

You have:

  • Around 5 years of professional design experience

  • A portfolio of work on which you were the primary designer, with moderate guidance from design leadership

  • Experience in service design (Systems Design, UX/UI Design, Organizational Design)

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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