Program Management Organization Lead, Risk Product

  • Toronto, Canada
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

As a Program Management Organization Lead, you’ll report to a Senior Product Management Lead and lead a team of Program Managers within our Risk organization to deliver impactful programs that balance building excellent customer experiences while protecting Square and our Sellers from bad actors. You'll be responsible for leading complex and dynamic programs impacting the entire company -- from preparing the Risk Organization for new product launches across Square, to advising GMs on financial risk loss management, to driving large high impact cross functional projects -- you will accelerate delivery of programs at scale by guiding teams, making data-driven decisions, managing risks, and communicating with executives and partners. 

You will:

  • Lead a team of 4+ Program Managers  to ensure successful delivery of programs enabling teams to ship impactful and reliable products and platforms 

  • Build and maintain a center of excellence for best in class program management tools, processes, and frameworks to ensure the team's work is streamlined and optimized for complexity and velocity

  • Manage communications with executive partners to highlight inherent risks in delivery while working to define creative solutions to mitigate those risks

  • Work with Product Managers, Analysts, Operations Policy and Machine Learning/Data Science to evaluate risk associated with new product launches across the Seller team and create impactful risk mitigating strategies to protect our Sellers

  • Partner with our Portfolio Analytics team and Product Managers to scope and manage projects that reduce the financial risk profile of our established products

  • Build knowledge and trust of other teams to allow efficient execution of program plans, while playing the role of a trusted advisor to teams external to Risk

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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