Lead Localization Program Manager

  • San Francisco, CA, USA
  • Employees can work remotely
  • Full-time
  • Alternate Location: San Francisco, United States

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Globalization team helps to bring Square products and services to the world. Our goal is to leverage our success in the US and provide creative, simple, unique, and localized experiences to our international customers. In this role, you will lead our team of localization program managers to shape the Square message with maximum local relevance — amplifying our product experiences in target markets around the globe.

You will:

  • Lead the optimization of the current localization processes to meet our needs for a wide array of content types including product, marketing assets, support content, and web copy
  • Hire and lead a team of localization program managers
  • Cultivate a team culture of high agency, execution, and customer focus
  • Build partnerships with stakeholders across Creative, Engineering, Marketing, Product, and Customer Success
  • Identify efficiencies to help teams scale faster and efficiently in expansion efforts
  • Manage external vendors for maximum quality, speed, and cost efficiency
  • Educate Square teams on the localization process to increase efficacy
  • Identify opportunities to increase an international mindset in the company

Qualifications

You have:

  • 8+ years of experience in localization program management including vendor management, and at least 2+ years of people management experience
  • Experience managing and releasing complex and high-quality localized products and marketing campaigns in partnership with product teams, beyond just as a translation service manager
  • Experience establishing processes, supporting teams, developing relationships, and managing end-to-end for a portfolio of concurrent programs
  • Experience with translation management systems, content management systems, video localization tools and LQA testing methodologies
  • Native fluency in at least one language besides English a bonus

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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