Product Compliance Manager, Lending - Cash App

  • San Francisco, CA, USA
  • Employees can work remotely
  • Full-time
  • Alternate Location: New York, United States

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Cash App Product Compliance team is looking for a Payments Product Compliance Manager to support the creativity of our lending product, by providing subject-matter expertise in industry best practices and the global regulatory landscape. By using your background in consumer credit rules and regulations (UDAAP, SCRA, MLA, ECOA, FCRA, TILA, etc), AML compliance and sanction laws, you will help establish regulatory go-to market strategies and global expansion planning for multiple product offerings. This person will also project manage and facilitate the product launch process with multiple compliance operational teams and establish applicable compliance metrics for the payments products. You will report into the Head of Product Compliance and will play a pivotal role in helping build compliant world class digital products and features.

You will:

  • Support expansion for new lending product launches by scoping, defining and communicating product and compliance requirements

  • Participate in the review and negotiation of partner contracts to ensure consistency with existing processes or highlight changes needed to integrate for future growth plans

  • Determine compliance requirements for domestic and international markets

  • Advise Lending Product team on Compliance operational process and regulatory requirements across multiple markets

  • Design go-to market strategies that comply with applicable regulatory obligations for all lending products, initiatives and strategies.

  • Determine key data and operational requirements of new product initiatives, including partnering closely with compliance operations, risk management, legal and customer success teams

  • Design and draft all relevant program documentation, content, and processes

  • Remain up-to-date on regulatory landscape and changes, best practices and industry developments

  • Identify applicable metrics, KPIs and KRIs for the leadership review

  • Participate in annual risk assessments and audits

  • Communicate product status and initiatives to stakeholders and senior leadership

  • Provide best practices related to product program details, offerings and criteria

  • Communicate complex compliance issues with internal and external stakeholders

  • Monitor consumer complaint metrics for potential compliance issues

  • Prepare compliance reports for bank partners

  • Support overall lending program management team

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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