Senior Data Analyst, Point of Sale & Customers
- Full-time
Company Description
Job Description
The Point of Sale & Customers product org (aka, CPOS) is responsible for a portfolio of software offerings for small business owners, including the flagship Square Point of Sale, as well as add-on products that can be customized to each business owner's needs, such as Team Management and Gift Cards. The Data Science and Analytics team’s vision is to democratize and empower data informed decision making and innovation for our products, business, sellers as well as their customers and employees. We are looking for a seasoned data analyst to join our newly formed sub-team, CPOS Go-to-Market Platform Analytics, to partner with our product experts to bring our ecosystem of products to our sellers and improve the effectiveness of our product marketing campaigns. As one of the founding members of the team, you will work on strategic Go-to-Market initiatives with the objective to grow the overall CPOS business.
You will:
Use data to drive analysis and actionable recommendations to shape program design, operations, and strategy
Work with Account Management leadership to set performance targets and provide insight to drivers of pacing against goals
Develop program-level KPIs and dashboards, highlighting trends over time and areas for improvement
Collaborate with Square’s go-to-market teams, including Customer Success and Sales, to optimize the seller experience through their lifecycle with Square
Perform analysis to inform staffing coverage needs across product escalation channels and new Account Management initiatives
Qualifications
6+ years of analytical experience
Proficiency with data, analytics, and visualization technologies (we use SQL and Looker)
Experience with applying quantitative analysis and logical reasoning to influence business outcomes
Success with driving complex projects from start to finish
Creativity in developing new processes, analyses, and recommendations
Additional Information
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.