Business Intelligence Analyst, Seller Experience - Automation

  • San Francisco, CA
  • Employees can work remotely
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

As a Business Intelligence (BI) Analyst supporting the Seller Experience - Automation organization, you will be responsible for the development of our internal metrics and the operationalization of these measurements.

These business critical datasets, metrics and dashboards will be used directly by the leadership team to help drive the direction of the Seller Experience - Automation organization and ultimately directly contribute to Square’s growth.

We want employees to be able to reside where they feel most creative and productive. You will be part of an org that works across pacific, central, and eastern time zone(s).  In this role, you and your direct team will be primarily organized and operating within the pacific standard time zone. This role is open to all people who can be effective partners with this team, including sharing typical working hours.

You will:

  • Work with a diverse set of teams and leaders to ideate performance metrics while making appropriate trade offs between measurability, intuitiveness, and actionability

  • Influence engineering roadmap to instrument data that feeds organizational metrics

  • Own, operationalize, and automate the process of the metric collection and reporting via Looker dashboards, ETLs, and more

  • Work with organizational leadership to relate metrics to performance and broader goals

  • Facilitate analysis of organizational performance and uncover high level areas of opportunity

  • Operate as a member of the Measurement Analytics team and contribute to team goals and responsibilities


You have:

  • 5+ years of experience in quantitative analytics, business intelligence, and analytical consulting

  • Strong written and verbal communication skills with the ability to explain technical data to a variety of executives and stakeholders across the company

  • Fluency of data analytics with the ability to independently contribute to technical output 

  • Familiarity with data warehouse design, development and best practices

  • Strong technical skill in SQL, data engineering, and data analysis

  • Strong experience with data visualization in Looker, Tableau, or equivalent business intelligence tool

  • Experience working to define, develop and implement KPIs and other business critical metrics

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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