GSOC Lead

  • St. Louis, MO
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

As a Global Security Operations Center (GSOC) Lead, you'll develop Square's response center, working to establish the highest levels of customer interaction. Your team will provide fair and responsive services to the needs of all partners 24/7. We are looking for someone with Security Operations and GSOC experience, process development experience and someone who is highly collaborative. We look for candidates who embrace change and innovation as a constant means to improve and evolve. You will report into a Security Lead.

You will:

  • Establish a team that scales with the needs of the business
  • Learn Square's developed GSOC operations and practices and then build and train a team to run operations 24/7
  • Facilitate awareness, communication, and education for Square locations and employees
  • Manage staff that provides support to global regions and locations in supporting the goals of the global security program including:
    • Security operations
    • Travel safety
    • Investigations
    • Incident response including crisis management programs
    • Security technology and system
    • Global threats and intelligence
  • Provide support to Square location security operations and activities to protect employees, information, and physical assets, while ensuring use of personnel and equipment
  • Direct and continue to refine coordinated response services that empower local security staff to more effectively act as our operational lead during crises incidents large and small
  • Evaluate existing capabilities and systems and identify opportunities for improvement
  • Develop methods to measure and report on team metrics
  • Provide services to the global security staff (regional security managers, location security teams) in identifying, developing, implementing, and maintaining security processes across Square to reduce risks, respond to incidents, and limit exposure to liability to mitigate the financial loss to the organization

Qualifications

You have:

  • Leadership experience and a positive attitude
  • Five or more years of GSOC and security operations experience as a supervisor or team lead

Job challenges:

  • Ability to work both operationally and strategically
  • Flexibility - fostering an atmosphere of trust and success in an environment where competing priorities and different strategic mindsets exist
  • Work across multiple time zones
  • Able to work outside of core office hours

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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