Design Program Manager - Cash App

  • San Francisco, CA, USA
  • Employees can work remotely
  • Full-time
  • Alternate Location: New York, United States

Company Description

We believe everyone should be able to participate and succeed in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

We are growing our Design Operations team at Cash App! The Design Program Manager (DPM) role will focus on scaling and supporting design processes + programs to ensure the design team is integrated and effective as we rapidly grow. As DPM, you will further amplify design at Cash App by driving strategic cross-functional initiatives/ programs and fostering an inclusive design community. 

Reporting to the Head of Design Operations, this role will drive impact for our designers, writers and researchers by creating and implementing processes to support the day-to-day operations of the design team. You will partner closely with Cash App Design leadership + Design team members to innovate and build new solutions that allow us to scale effectively

You will:

  • ​​​​​​​Partner closely with your Design Leadership + the team to define, scope and track complex program priorities, set resourcing needs + manage dependencies end-to-end
  • Set and own the successful operating model for how Design, Research, Writing, PM + Eng partners work together within the program(s) you lead
  • Lead teams and stakeholders through deadlines + deliverables; be the source of truth for status, clarity
  • Facilitate and drive progress of the work based on larger product and design goals + objectives; establish efficient and effective engagement models within your program
  • Drive clarity and transparency for your program’s work; track action items and plan work/ next steps within active timelines + roadmaps 
  • Proactively assess and de-escalate risks; work closely with Design Leadership to problem solve when larger needs arise
  • Effectively communicate milestones + action items; be the source of truth for accurate timelines + updates
  • Manage resources and budgets within your program(s); partner with Head of Design Operations to forecast total budgets and proactively resource for your program(s) needs
  • Develop and maintain strong relationships with your primary stakeholders across Design, Writing, Research; as well as cross-functional peers in Marketing, PM, Eng + People Operations
  • Within Design Operations function, share working frameworks + models of operating back with the team to drive larger org-wide adoption
     

Qualifications

You have:

  • 5+ years experience in program management, project management and/or producing
  • Deep passion for building + scaling Design organizations and communities
  • Proficiency in project management + stakeholder management, especially user centered design processes + iterative development processes
  • Knowledge of inner-workings of Product, Design and tech teams
  • Experience working with design, creative and prototyping tooling
  • Working knowledge of common project management tools (Notion, Airtable, G Suite, etc.)
  • Effective, clear and proactive communication
  • Ability to be self-directed and take initiative in problem solving on multiple concurrent workstreams
  • Not afraid to get hands dirty, dive right into the work (big or small), and bring calm to the chaos
     

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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