Lead UX Researcher, Commerce Platform

  • Atlanta, GA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

UX Research plays an essential part in every step of our design and product development process. As a Lead US researcher, you will provide an unbiased look into data to help guide decisions and next steps. You will design research plans that gather evidence ensuring our product decisions are made with insight from our customers, mitigate risk, and guide our design and product decisions to the best solution.

Commerce Platform team is looking for a mixed-methodology UX researcher to help guide and inspire our teams by uncovering meaningful human-centered insights to inform great product design and new ideas. We know we can't build remarkable products without first understanding how our customers will use them; that's where you come in. You will help connect Square with the sellers and buyers we serve—learning from their unique context, stories, and needs to ensure our products are relevant, useful, and delightful.

You will: 

  • Lead research efforts across three teams, reporting to the Director of Design
  • Attend team meetings and design reviews to identify opportunities for us to learn and make better product decisions
  • Design, coordinate, and source participants for user research projects
  • Summarize and present relevant insights to a variety of stakeholders

Qualifications

You have: 

  • At least (7) years of relevant professional experience
  • Understand strengths and weaknesses of different research methods, including when and how to apply them and when to utilize different methods
  • Experience with the whole product lifecycle — from early stage to launch and beyond
  • Experience evaluating, testing, and analyzing results for digital and physical products

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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