Retail Operations Analyst

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We are looking for a Retail Operations Analyst to join the Hardware Business Operations team. Our goal is to support the retail marketing efforts to grow the Square brand. You could be a good fit for this role if you are experienced in retail operations support and if you are comfortable managing commercial relationships with distribution partners. You have a strong understanding of the retail order management processes (both direct and indirect retail partners) and will conduct analysis to ensure all KPI's are met. To help grow Square, you will identify and guide ongoing process improvement efforts across all areas of focus.

The role is open to remote but standard working hours are PST.

You Will:

  • Manage and execute on a component of Square's global retail supply chain

  • Build processes and systems efficiency for product fulfillment and oversight of retail distribution.

  • Manage day-to-day partnership including PO processing and operations with local warehouse and transportation teams, hardware business systems teams (Oracle) and downstream customers (Distributors, Retailers, Internal partners, etc).

  • Maintain current metrics & SLA's, as well as determine criteria to continuously improve our capability to bring successful scalable solutions to our partners across all of Square Retail as the business grows.

  • Support new product introductions, product life cycle, end-of-life activities at retail and distribution

  • Collaborate with internal accounting, SDM and operations teams to manage cross functional elements to support retail

  • Be responsible for accurate system set up and compliance requirements with all retail partners as needed


You Have:

  • 3+ years of related experience in retail, sales operations or vendor management

  • Experience managing multiple projects and the operational complexity of Fortune 500 partners/customers

  • Experience with or high level of comfort with various ERP/OMS systems

  • Expert quantitative analysis and logical reasoning; experience/ ability to show track record of data driven decisions

  • Chargeback management, dispute resolution & reporting of monthly metrics

  • Passion for operations management and supply chain!

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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