Retail Operations Analyst
- San Francisco, CA
We are looking for a Retail Operations Analyst to join the Hardware Business Operations team. Our goal is to support the retail marketing efforts to grow the Square brand. You could be a good fit for this role if you are experienced in retail operations support and if you are comfortable managing commercial relationships with distribution partners. You have a strong understanding of the retail order management processes (both direct and indirect retail partners) and will conduct analysis to ensure all KPI's are met. To help grow Square, you will identify and guide ongoing process improvement efforts across all areas of focus.
The role is open to remote but standard working hours are PST.
Manage and execute on a component of Square's global retail supply chain
Build processes and systems efficiency for product fulfillment and oversight of retail distribution.
Manage day-to-day partnership including PO processing and operations with local warehouse and transportation teams, hardware business systems teams (Oracle) and downstream customers (Distributors, Retailers, Internal partners, etc).
Maintain current metrics & SLA's, as well as determine criteria to continuously improve our capability to bring successful scalable solutions to our partners across all of Square Retail as the business grows.
Support new product introductions, product life cycle, end-of-life activities at retail and distribution
Collaborate with internal accounting, SDM and operations teams to manage cross functional elements to support retail
Be responsible for accurate system set up and compliance requirements with all retail partners as needed
3+ years of related experience in retail, sales operations or vendor management
Experience managing multiple projects and the operational complexity of Fortune 500 partners/customers
Experience with or high level of comfort with various ERP/OMS systems
Expert quantitative analysis and logical reasoning; experience/ ability to show track record of data driven decisions
Chargeback management, dispute resolution & reporting of monthly metrics
Passion for operations management and supply chain!
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.