Senior Product Manager, eCommerce Fulfillment

  • San Francisco, CA
  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Square eCommerce team, formed with the acquisition of Weebly in May 2018, is on a mission to make it incredibly easy for anyone to sell online. With more than 40 million users across Weebly, Square Online Store, Square Online Checkout, and our other eCommerce products, we are passionate about helping restaurants, retailers, and sellers of all kinds reach success -- both online and offline.

As Senior Product Manager — eCommerce Fulfillment, you will lead our end to end fulfillment strategy and product team, owning critical fulfillment initiatives across pickup, delivery, shipping, and all the ways sellers get their products in the hands of buyers. We're looking for someone passionate about and well-versed in order fulfillment, able to formulate a strong view on what we need to build (and in what order) to make our sellers successful and achieve our business and strategic goals.

Successful candidates will have a track record of independently leading complex consumer-facing fulfillment experiences, preferably relating to online food ordering for pickup and delivery.

You will report to the eCommerce Product Lead for Store Operations & Platform as you partner with Engineering, Design, Analytics, and other product and platform teams across Square to integrate and launch remarkable experiences.

You will: 

  • Lead end to end product strategy for a complex and highly critical area, clearly articulating rationale behind decisions
  • Manage and grow a team of product managers working in the fulfillment space
  • Identify opportunities and develop perspectives on the most impactful things we should be building for our customers
  • Expertly and openly collaborate with and influence cross-functional partners and stakeholders throughout Square
  • Deeply understand our customers and their needs, and guide our world-class team to ship remarkable solutions
  • In collaboration with engineering, marketing, and analytics partners, lead the end-to-end success of projects from discovery to launch
  • Serve as the point person for your product area to leadership and across the organization

 

Qualifications

  • 8+ years of product management experience, with 2+ years related to eCommerce, online ordering, or marketplace apps
  • Past people management experience is greatly preferred
  • Strong customer empathy and experience shaping product direction and execution based on customer needs
  • Ability to both operate at a strategic level and dive deep into the technical details and complexity with ease.
  • Adept at balancing long-term strategy with the flexibility to quickly respond to changing seller needs
  • Comfort with ambiguity; the ability to independently lay out and test clear hypotheses, and solve problems without well-defined direction
  • Experience driving complex, cross-functional product initiatives to successfully deliver impact
  • A hunger to solve complicated and impactful product & business problems

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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