Senior Product Manager, eCommerce Fulfillment

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Square eCommerce team, formed with the acquisition of Weebly in May 2018, is on a mission to make it incredibly easy for anyone to sell online. With more than 40 million users across Weebly, Square Online Store, Square Online Checkout, and our other eCommerce products, we are passionate about helping restaurants, retailers, and sellers of all kinds reach success -- both online and offline.

As Senior Product Manager — eCommerce Fulfillment, you will lead our end to end fulfillment strategy and critical fulfillment initiatives across pickup, delivery, shipping, and all the ways sellers get their products in the hands of buyers. We’re looking for someone passionate about and well-versed in order fulfillment, able to formulate a strong view on what we need to build (and in what order) to make our sellers successful and achieve our business and strategic goals.

Successful candidates will have a track record of independently leading complex consumer-facing fulfillment experiences, preferably relating to online food ordering for pickup and delivery. This position will require strategic thinking and methodical execution, with an opportunity to drive impact for the millions of small businesses around the world.

You will report to the eCommerce Product Lead for Store Operations & Platform as you partner with Engineering, Design, Analytics, and other product and platform teams across Square to integrate and launch remarkable experiences.

You will: 

  • Lead end to end product strategy for a complex and highly critical area, clearly articulating rationale behind decisions

  • Identify opportunities and develop perspectives on the most impactful things we should be building for our customers

  • Expertly and openly collaborate with and influence cross-functional partners and stakeholders throughout Square

  • Deeply understand our customers and their needs, and guide our world-class team to ship remarkable solutions

  • In collaboration with engineering, marketing, and analytics partners, lead the end-to-end success of projects from discovery to launch

  • Serve as the point person for your product area to leadership and across the organization

 

Qualifications

  • 8+ years of product management experience, with 3+ years related to eCommerce and/or fulfillment (pickup, delivery, shipping, etc.)

  • Strong customer empathy and experience shaping product direction and execution based on customer needs

  • Ability to both operate at a strategic level and dive deep into the technical details and complexity with ease.

  • Skilled at balancing long term strategy with the flexibility to quickly respond to changing seller needs

  • Comfort with ambiguity; the ability to independently lay out and test clear hypotheses, and solve problems without well-defined direction

  • Natural curiosity and growth mindset, obsession with the details

  • Experience driving complex, cross-functional product initiatives with a track record of delivering results across the finish line

  • A hunger to tackle complicated and impactful product & business problems

  • Strong strategic thinking, problem solving, and logical structuring abilities

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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