Sales Trainer

  • Melbourne, Australia
  • Full-time
  • Alternate Location: Sydney, Australia

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

We are looking for a Sales Enablement Trainer to join the Square Australia team. The first APAC-based Sales Enablement team member, you will work with the Australia Sales team to empower them to be brand ambassadors for Square and find opportunities to help Australian businesses grow. Square Sales team members use insights and deep Square product knowledge to educate and support sellers, understand how our ecosystem of products can fit different types of businesses, and work with Square sellers of all sizes, from small family run businesses to larger strategic partnerships.

You will develop, implement, and improve on an existing global sales onboarding program for new Australia Sales team members (Account Executives and Business Development Representatives) in person and remotely, provide Sales training for new product launches and localise content. You can be based anywhere on the east coast of Australia, and can work from home or from our Melbourne office. You will report to the Sales Productivity and Enablement Team Lead based in the US.

You Will:

  • Train new sales hires at Square in Australia through their onboarding to help them develop selling skills, deep product knowledge, and processes necessary to perform their role
  • Identify onboarding program improvements and localisations with your Lead, and implement new strategies in Australia
  • Use existing training materials from our Global Sales Enablement team to deliver onboarding to our Australia Sales team new hires (in person and remotely)
  • Collaborate with Head of Sales Australia, Sales Managers and Sales Development Manager to identify onboarding needs for new hires
  • Partner with the Operational Specialist and Ramp Coaches in the USA to drive the local strategy of your program in Australia
  • Establish a recurring system (30-60-90 day) with Australia Sales Managers with your Lead to ensure new hires are fully set up for success, reporting to stakeholders on planning, execution and follow up of onboarding programs
  • Make quarterly improvements to onboarding training and content quality, working with the central Learning team to ensure best practices are applied in Australia
  • Maintain current knowledge of the global Square product ecosystem and how this may help large value Australian customers to further grow their businesses, and keep up-to-date with the latest business, industry and product trends
  • Maintain current understanding of global Square sales processes and tools

Qualifications

You Have:

  • Delivered existing onboarding training programs (in person and remotely) to classes ranging from one person to >30
  • Experience identifying training program improvements and implementing these changes
  • Successfully partnered with leaders to ensure effective delivery of onboarding training/programs, and are proficient at building strong, lasting relationships
  • Delivered (and ideally created) reporting systems to monitor planning, execution and follow up of onboarding programs
  • Enthusiasm for keeping up-to-date with business, industry and product trends in your industry
  • Experience managing the scheduling and delivery of onboarding programs
  • Passion for and interest in small businesses and Square's purpose of economic empowerment

Optional:

  • Experience working as part of a global Learning team
  • Experience delivering new product knowledge and training
  • Experience training newly hired sales people
  • Experience creating localised pitch decks, product one-pagers, competitor battlecards, testimonials, and value propositions for specific products and verticals

*Internally this role is known as Program Manager, Sales Enablement - New Hire Onboarding

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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