Account Manager

  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Join the Square Account Management team and help our merchants grow their business! The Account Management team helps merchants get the most out of Square through product education, business advice and introducing new features.

As a member of our growing Account Management (AM) Team, you will report to the Core Account Management Lead, supporting US based clients. You will find creative ways to make Square products work for a complex array of customers, while identifying ways to expand collaboration with customers and act as an internal advocate for decision makers in your book of business. 

You Will:

  • Be responsible for growing and retaining a multi-million dollar GPV customer base
  • Understand customer needs to help achieve their business goals through Square
  • Cross sell and up sell products and features by discovering customer leads
  • Effectively and strategically address customer concerns and issues
  • Help grow our managed accounts program
  • Work with our Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square
  • Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs

Qualifications

You Have:

  • 2+ years experience in Sales, Account Management or related field
  • Experience discovering and closing sales opportunities and building client relationships.
  • Experience successfully managing a pipeline to achieve revenue targets
  • Strong interest in business operations and strategy
  • Excellent organizational, analytical, written, and verbal communication skills
  • Passion and knowledge about how new technologies can help better serve small and medium size businesses
  • A BA/BS or relevant experience

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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