Product Manager, Human Outreach Recommendations

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The HumOR (Human Outreach Recommendations) team delivers data models and tooling to help our seller-facing Squares operate with more and better information as they interact with our current and future customers. As a Product Manager on our HumOR team, you will develop the strategy, set the roadmap, and determine the requirements - in collaboration with data science, design, and our internal customers - to create internal products that deliver on our mission to help our internal teams create more value for Square’s customers. You will work directly with our superb HumOR data scientists and engineers, report to the Product Lead for Automation, and collaborate with product managers in our Seller Experience Automation organization.



  • You are a systems thinker with a passion for building tools used by internal teams
  • You are well-versed in the fundamentals of machine learning models

  • You can provide direction and rally a team on the highest priority problem to solve

  • You can advocate for collaborative solutions with a diverse group of partners

  • You enjoy working with other teams with as much passion as consumers

  • You have a growth-based approach to the success of your product

  • You can write and present with brevity and clarity

  • You have at least 3 years of experience in product management

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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