Global Inbound Program Manager

  • 1455 Market Street , San Francisco, CA
  • Employees can work remotely
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.


Job Description

We are looking for a Global Inbound Program Manager to join the Hardware Business Operation team. You will help build inbound logistics for all Square regions and will promote continuous improvements in service level, cost, and quality year over year. This will include working with planning and supply chain, manufacturing locations, suppliers, and our logistics providers.

You may be a good fit for this role if you're experienced in global logistics and comfortable managing relationships with all partners. You will help use data analysis and process improvement to mitigate risk and costs associated with our inbound operations. You will be open to remote but you are expected to be available for PST working hours.

You will

  • Develop and document policies for the inbound logistics and trade compliance program

  • Manage inbound logistics program including measuring carrier performance, conducting rate negotiations, and holding quarterly carrier reviews

  • Manage Key Performance Indicators (KPIs)and determine criteria to improve the balance of service, cost, and delivery performance year over year

  • Establish and audit record keeping processes to align with US and foreign in-country regulatory requirements

  • Implement scalable trade compliance processes to support launch of new products or markets including HS classification, tax and duty payment, and duty deferral or drawback programs

  • Budget annual spends, manage spend to monthly/quarterly forecasts, and report variances

  • Manage and communicate in real-time all transportation issues up to final delivery/hand off point to partners

  • Provide training to 3PL partners, suppliers, and internal partners to ensure understanding of the laws, regulations, policies and procedures related to international logistics & trade compliance

  • Negotiate rates or services where needed or where established agreements do not exist


You have

  • 3+ years of progressive experience in global trade with a focus on establishing global freight and import/export SOP's

  • Experience managing suppliers, including managing outcomes via KPIs

  • Experience with import/export and trade compliance laws for both US and foreign in-country operations

  • Excellent project management skills


Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.


At Square, we want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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