Compliance Appeals Specialist, Cash App

  • San Francisco, CA
  • Employees can work remotely
  • Full-time

Company Description

Cash App is the fastest growing financial brand in the world. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app with over 36 million monthly active users. We are bringing a better way to send, spend, invest, and save to anyone who has ever sought an alternative to the traditional banking system. Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible. We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo Sydney, and Melbourne.

Job Description

We are looking for a Compliance Specialist to support the continued build out of our Cash App Compliance program. Our mission is to make banking and financial services accessible to the underserved and unbanked by designing and implementing an outstanding compliance program to help grow the Cash App business while protecting the broader financial ecosystem and the Company.

In this role, you will support the Compliance operations team by conducting due diligence reviews on customer’s accounts, inclusive of complex transactional reviews. You will collaborate with Compliance and Specialty team members to ensure consistency in review processes.

You have: 

  • Verify customer information and conduct due diligence reviews as part of Square's policies

  • Conduct appropriate levels of due diligence on accounts

  • Stay abreast of regulatory updates and/or new requirements and understand overall impact to day to day work 

  • Contribute to projects optimizing the regulatory program and operation team's processes

  • Work in collaboration with Support, Risk, and other operations teams within Square


You have: 

  • 3+ years experience in BSA/AML or Fraud related work, preferably in the payments space

  • Strong investigative skills, including familiarity with public record research and database tools

  • Demonstrated transaction analysis skills that apply across numerous financial products in complex scenarios

  • Investigative skills, including familiarity with public record research and database tools

  • Ability to present and communicate findings to team members and team leads 

Even Better:

  • Proven working experience as a Compliance Specialist

  • 4+ years relevant experience in BSA/AML and Sanctions related work

  • Relevant industry certifications (CAMS, CFE, CFCS)

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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