Compliance Operations Lead, AU

  • Melbourne, Australia
  • Employees can work remotely
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Compliance Team works to protect Square, Square Sellers, and ensure safe growth across our ecosystem. Square's Australian Compliance Team is looking for an Compliance Operations Lead to guide compliance within the merchant commerce space. Reporting to the Compliance Lead - Australia, you will guide the Compliance Operations and its team members to achieve and outperform the team vision and and mission. You will support team members to foster a great culture and succeed as a Team. Just to name a few you will lead a team of Compliance Analysts, Specialists and Operations Staff who undertake many responsibilities including compliance investigations, customer reviews, regulatory reporting and project-based work relating to team activities.

Job Responsibilities

You Will:

  • Provide an inclusive and positive culture within your team
  • Manage goal setting and set team objectives
  • Help develop global policies and program management
  • Manage escalation processes and relationships with team partners
  • Monitor compliance queues and resources inclusive of setting and managing team targets
  • Implement operational procedures
  • Create and work with partners to develop procedures
  • Manage performance of Team Members following procedures and guidelines
  • Manage team resources and budget
  • Undertake projects and compliance program enhancements
  • Provide advance analysis of transaction and customer behaviour and manage accordingly
  • Train on policies, procedures and operations and undertake ongoing development plans to help improve personal and professional growth
  • Advocate for customers by identifying trends and suggesting improvements to Square processes and products
  • Support partners with the review of regulatory obligations and manage obligations within your team's scope
  • Positively contribute to the team environment and support the Compliance Team

 

Qualifications

You Have:

  • Experience working in Compliance Operations
  • Relevant tertiary education
  • Experience working in a customer-focused environment
  • Research skills
  • Desire to improve the customer experience
  • Passion for Square and interest in the technology industry
  • Experience working in a finance or risk environment.

Optional:

  • ACAM certified
  • Fin-tech or insurance industry experience

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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