Product Manager, Square Messages

  • San Francisco, CA
  • Employees can work remotely
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square is built by an incredible team that is on a mission to make commerce easy for all types of businesses. Square Messages is a new product at Square and you’ll work with a small, fast paced team to scale one of our most promising products. We build solutions that provide businesses the tools to connect with their customers and grow their business. As a Product Manager on the team, you will have an opportunity to drive impact for the millions of small businesses utilizing our platform to start, run and grow their business.

In this role, you will collaborate closely with designers, engineers, analysts, marketers, and other cross-functional team members within the organization to ensure that our product provides a remarkable, delightful experience. On any given day, your job may include identifying growth levers for the product, interviewing sellers, presenting to executive leadership, building new experiences, iterating on experiments, and planning or prioritizing initiatives. Our approach is both customer-focused and data-driven. You will need to dig in to deeply understand our customers and their needs, define and analyze experiments, and guide our world-class team to move fast and ship remarkable solutions.

You will:

  • Help shape the direction and vision, influence product strategy, and establish practices to efficiently and effectively address customer needs.

  • Use customer-focused discovery and jobs-to-be-done to identify opportunities for where to take our product. 

  • In collaboration with world class design, engineering, marketing, and analytics partners; prioritize and lead the end-to-end success of projects from discovery to launch.

  • Work with our executive leadership team and key stakeholders across the company.

  • Launch our software on all of Square’s unique hardware.


You have:

  • 5+ years of professional experience, with at least 3 years working as a Product Manager.

  • You have previously worked closely with a high-performing team of software engineers. 

  • Track record of shipping simple, elegant customer-facing products

  • Customer empathy: Experience shaping product direction and execution based on customer needs.

  • Comfort with data analytics and statistics to retrieve, manipulate, and visualize data as necessary in order to design effective experiments and use quantitative intuition to interpret results.

  • A collaborative approach: Track record of delivering results with cross-functional teams, through clear written communication.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.


At Square, we want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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