Product Manager, Ecosystem Engagement

  • San Francisco, CA
  • Employees can work remotely
  • Full-time
  • Alternate Location: New York, United States

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Ecosystem Engagement team builds products that make it easy for sellers to understand the health of their business, manage it efficiently, and find ways to grow with Square. 

As a product manager on this team, you will build products that bring together Square’s services in one easy to use experience. Your scope will not just be individual features, but scalable systems that help sellers manage their businesses more efficiently across all of Square. You’ll work with a cross-functional team of engineers, designers, and data scientists to address high impact seller problems, partnering with other Square teams and Square leadership. Products you might work on include the seller dashboard, navigation, search, notifications, and the dashboard mobile app.

Responsibilities

  • Identify high priority seller and business needs through user research, data analysis, and market research.

  • Develop product strategies and roadmaps to address seller needs and drive business growth.

  • Validate whether product strategies will have the intended impact with a combination of qualitative user research and quantitative experimentation.

  • Break down strategies into discrete work streams and work with a cross-functional team to build, test, and launch new features.

  • Document project requirements, clarify implementation details, and make strategic tradeoff decisions as needed.    

  • Communicate and drive alignment on strategies and roadmaps within your team and with stakeholder teams at Square.

Qualifications

  • 5+ years of product management experience or equivalent.

  • A strong sense of user empathy and interest in supporting independent businesses.

  • Experience turning product strategies into clearly scoped roadmaps and requirements.

  • Experience testing and launching products at scale with a high bar for experimental rigor.

  • Ability to understand technical systems and how they operate, not necessarily in an engineering capacity, but enough to spot potential issues and make trade off decisions. 

  • Strong written and verbal communication skills, with the ability to create clarity from ambiguity and distill complex issues into easy to understand narratives.

  • Experience coordinating with diverse stakeholders including peers and executive leadership.

Preferred Qualifications

  • Experience managing large and complex systems at scale.

  • Experience managing reporting or analytics products.

  • Experience managing both web and mobile products (primarily iOS, Android is a plus)

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

Privacy Policy