Factory Product Quality Manager

  • Shenzhen, Guangdong Province, China
  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

We are looking for a dedicated Quality Engineer to work with our internal teams and external partners to drive robust quality processes throughout the supply chain. You will be responsible for setting up and auditing quality control plans at the factory as well as monitoring production yield/reliability tests on an ongoing basis. You will also work with the cross functional team to understand field performance and drive improvement activities in the factories.

Qualifications

You will:

  • Support factory process quality and compliance requirements by hardware program through NPI and Sustaining phases
  • Identify, establish, and standardize quality specifications, including the requirements to CMs
  • Lead root-cause analysis and process studies in the case of quality excursions
  • Lead continuous improvement activities on Process and Product Quality - including Quality activities in CMs sites and Square internal teams
  • Conduct data analyses (yield, IQC, ORT, IPQC, etc..) on production and quality metrics
  • Conduct Contract Manufacturers’ (CMs) audit to ensure adherence to product specifications
  • Train CM quality teams to provide value-added analysis in their FA/CA report
  • Scale up - Train CMs to understand these processes support CMs’ business better and leverage CMs by having them take ownership of their own processes

You have:

  • 3+ years experience in manufacturing and quality management 
  • Understand factory process and operations and have experience partnering with CMs
  • Familiar with SMT/FATP Process and the related knowledge of critical control/management
  • Excellent communication skills in both Mandarin and English
  • Strong interpersonal and project leadership
  • Great team player, good at cross functional team working
  • Open minded to cultural differences
  • Being able to navigate through ambiguity
  • Ability to travel to Contract Manufacturing partners to support builds on site

Nice to have:

  • Technical background (i.e. Testing/Mechanical)
  • Exceptional analytical and Excel skills
  • JMP preferred
  • Detail Oriented

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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