IT Vendor Relationship Manager

  • San Francisco, CA, USA
  • Full-time
  • Alternate Location: Oakland, United States

Company Description

It all started with an idea at Square in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, and save to our millions of monthly active users. We want to make the world’s relationship with money more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.


Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and we’ve got offices and remote teammates across the globe. Our offices are great, but many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Job Description

The IT Vendor Relationship Manager for Cash will support the Cash business with vendor management and provide oversight for their software requirements and inventory.  This position will be responsible for maintaining asset inventory data and conducting QBR’s, and guiding the requirements gathering and processes for the Cash line of business.  The individual will work crossfunctionaly with technical stakeholders, legal, security, finance, sourcing and procurement.

You will:

  • Develop relationships with and understand the needs of the Cash business and stakeholders; act as an intermediary between vendors, the Cash business, Corporate Security, and the Sourcing team.

  • Work directly with Cash’s SaaS portfolio Customer Success Management teams to submit product requests and report on status.

  • Be on the front line of new software requests. Guide, review and benchmark new vendors/products requests against those of existing vendors; document and report findings and make recommendations to business and team based upon fit.  Help the business understand and define requirements for success.

  • Routinely meet with business partners to understand strategy, direction and requirements related to technology acquisition and vendor management.  Document and communicate findings back with the broader IT Logistics team to determine actionable items.

  • Run and manage QBR’s for assigned vendors for Cash team.

  • Be the glue between CorpSec, Cloud Apps Engineering, Procurement, and IT support to onboard / offboard SaaS.

  • Utilize asset tools to report, analyze and collaborate with business owners and functional teams to identify and enrich all SaaS applications and subscription data points for optimal cost-effectiveness, including the elimination of application or spend redundancy.

  • Maintain an inventory of software/subscriptions related to the Cash business.

  • Negotiate nonlegal items, such as statements of work, service levels and pricing for managed vendors.

  • Review vendor activities with the goal of adherence to Square company policies.

  • Work with IT support and Cloud Apps Engineering to validate and prune accounts

  • Validating internal support and onboarding documentation and taking it to the completed stage.

Qualifications

You have:

 

  • Prefer Strong Business Acumen across multiple practices including, IT Vendor Management/Software Asset Management, Financial Management, Contracts and Procurement,

  • Self-motivated/directed 

  • Experienced working with technical and non-technical team members.

  • Ability to work in a collaborative, team-oriented environment

  • Proven analytical skills and strategic thinking

  • Strong interpersonal skills with ability to communicate effectively at multiple levels of an organization (verbal and written); 

  • Have strong Excel skills; Ability to create vLookups and Pivot tables

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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