Unacceptable Use Program Lead, Cash App

Full-time

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

Check out our locations, benefits and more at cash.app/careers.

Job Description

We are looking for a Compliance Lead to join Square and support the continued build of our Cash App Compliance program. Our mission is to make banking and financial services accessible to the underserved and unbanked by designing an outstanding compliance program to help grow the Cash App business while protecting the broader financial ecosystem and the Company.

You will support the Cash App Compliance Customer Onboarding and Management ("COM") program by leading a compliance operations team responsible for conducting in-depth compliance reviews around activity deemed unacceptable, and driving the development of the Unacceptable Use program.

You Will:

Oversee Unacceptable Use Program team operations, including training, hiring, coaching, and managing staff
Develop procedures applicable to the team
Identify training opportunities; develop materials and provide training
Improve existing workflows, and streamline/enhance operational efficiency
Work with other Compliance Leads to guide strategic planning on team growth, organizational structure, focus areas, and quarterly goals
Understand regulatory landscape and compliance requirements with emphasis on applicable BSA/AML requirements including customer identification and due diligence best practices
Create operational metrics and implement solutions with COM program managers regarding any issues identified
Partner with program management on ongoing technology, and process/workflow change programs and ensure appropriate team adoption
Provide guidance and insight on account escalations, including handling account escalations from junior team members
Work with Support, Risk, and other operations teams within Square

Qualifications

3+ years in a BSA/AML senior compliance / compliance operations role
3+ years people management experience, including coaching compliance specialists or analysts
Operational knowledge in leading a sound Compliance program with hands-on knowledge of MSB regulatory requirements
Proficiency in BSA/AML laws and regulations
Metrics-driven approach to create substantiated solutions and efficiency
Strategic vision and the ability to motivate and inspire team members

Even Better:

Experience as an Operations Lead in a financial services firm in the payment or Fintech space
Relevant industry certifications (CAMS, CGSS, CFE, CFCS, CRCM)
Knowledge of Bitcoin and other cryptocurrencies
Fluency in a language other than English
Experience in global markets
Experience with SQL or Looker

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.