We are looking for a Fraud Policy Analyst responsible for formalizing Fraud Policy across Square’s Payment Acceptance team. This includes analyzing fraud trends, high loss events, and product risk profiles to create global fraud detection policy and inform operational procedures. The ideal candidate has a strong understanding of fraud risk (preferably in the Payments space) and experience supporting programs like Quality Assurance, Learning & Development, Workforce and Vendor Management, to ensure that the core operations team has the resources they need to perform their jobs well.

In addition to formalizing fraud policy and supporting operational programs, the Fraud Policy Analyst will create new policies for Square’s emerging products, scope business and tooling requirements, and streamline processes as new initiatives are launched. 

Job Responsibilities

• Scope and publish comprehensive policies and guidelines for the Global Payment Acceptance Fraud Operations team. 

• Create efficiencies in operations by refining processes and producing training materials

• Oversee operational workforce management 

• Engage with third parties and vendors where necessary to advance policy and operations goals for the Risk organization

• Interface with regulators and compliance to ensure engagement on topics relating to fraud and chargebacks

• Monitor, track, and analyze emerging fraud risk trends and provide recommendations for remediation

• Monitor and report on Operational metrics and KPIs, and partner with the Operations team on performance opportunities

• Build strong internal relationships across partner teams and key internal stakeholders

• 3+ years experience in risk and/or fraud detection or financial services

• Experience in and preference for project/program management or operational policy

• Excellent written and presentation skills, and an ability to synthesize information and make clear, concise recommendations on a course of action

• A creative and eager mindset, with a bias towards action and finding solutions

• Adaptable and comfortable with an often-changing, fast-paced environment

• Experience working with an operations team and providing support to operations teams across different locales

• Experience with SQL and Looker a plus

• Ability to use data to identify trends and anomalies, as well as to make recommendations for new initiatives

• Excellent project management skills and experience maintaining programs

• Ability to execute small to medium-sized cross-functional projects w/ limited oversight

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.