Program Manager Lead, Cash App

  • Portland, OR
  • Full-time

Company Description

It all started with an idea at Square in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, and save to our millions of monthly active users. We want to make the world’s relationship with money more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and we’ve got offices and remote teammates across the globe. Our offices are great, but many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers to learn more!

Job Description

The Project Management Office (PMO) team was founded on the idea that collaboration and a consistent project and change management experience helps our organization, Customer Advocates and Customers succeed. In this role, you'll expand on this vision by leading a team of Program & Project Managers and Coordinators supporting Cash Customer Operations (CCO) by guiding key CCO programs, projects & priorities - including product, system and operational initiatives.  You will lead team members and project teams through strategic program prioritization and planning, business and system requirements gathering, process mapping, project management and communications. 

You will partner with your team, CCO Leadership, and additional functional leaders to build project requirements, execution plans, and strategic roadmaps. 

Responsibilities Include:

Leadership and Development

  • Coach PMO team members with a focus on continuing and enhancing their professional development

  • Assigning resources and partnering with PMO Lead on staffing strategy

  • Partner with CCO Leads, Customer Knowledge, Integration Services, L&D, and Cash teams across Programs/Projects by offering strategic leadership and guidance from a PMO leadership perspective to achieve CCO objectives and key results

 

Program Management / Project Management

  • Refine and implement governance and operating procedures for CCO Programs and Projects

  • Organize and direct multiple complex and interrelated projects and tasks ensuring they come together to achieve CCO goals

  • Evaluate incoming project & operational programs, partnering with leadership to develop prioritization within program(s) and CCO portfolio

  • Manage stakeholder communications - articulate strategy, roadmap, risks and solutions through clear messaging, reporting and tool use

 

Scaling Team

  • Develop metrics to measure the growth and performance of the team, and provide reports on progress

  • Evaluate and implement the tooling required to scale program and project management processes and reporting

Locations: Atlanta, Philadelphia, Portland, St. Louis

Qualifications

  • Certification in project management.

  • 6+ years of work experience with 2+ years of people management experience.

  • 1+ years experience building and scaling teams

  • 3+ years Senior level project and/or program management experience managing complicated, multi-disciplinary projects

  • Applied knowledge of project and program management methodology, techniques and tools

 

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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