Senior Manager, Localization Program Management
- Full-time
- Alternate Location: New York, United States
Company Description
Job Description
The Globalization team helps to bring Square products and services to the world. Our goal is to leverage our success in the US and provide creative, simple, unique, and localized experiences to our international customers. In this role, you will lead our team of localization program managers to shape the Square message with maximum local relevance — amplifying our product experiences in target markets around the globe.
You will:
- Lead the optimization of the current localization processes to meet our needs for a wide array of content types including product, marketing assets, support content, and web copy
- Hire and lead a team of localization program managers
- Cultivate a team culture of high agency, execution, and customer focus
- Build partnerships with stakeholders across Creative, Engineering, Marketing, Product, and Customer Success
- Identify efficiencies to help teams scale faster and efficiently in expansion efforts
- Manage external vendors for maximum quality, speed, and cost efficiency
- Educate Square teams on the localization process to increase efficacy
- Identify opportunities to increase an international mindset in the company
Qualifications
You have:
- 8+ years of experience in localization program management including vendor management
- At least 2+ years of people management overseeing full time employees
- Experience managing and releasing complex and high-quality localized products and marketing campaigns in partnership with product teams, beyond just as a translation service manager
- Experience establishing processes, supporting teams, developing relationships, and managing end-to-end for a portfolio of concurrent programs
- Experience with translation management systems, content management systems, video localization tools and LQA testing methodologies
- Native fluency in at least one language besides English a bonus
Additional Information
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.