Technical Program Manager - Localization, Cash App

  • San Francisco, CA
  • Full-time

Company Description

It all started with an idea at Square in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, and save to our millions of monthly active users. We want to make the world’s relationship with money more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and we’ve got offices and remote teammates across the globe. Our offices are great, but many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers to learn more!

Job Description

The Localization team helps to bring Cash App products and services to the world. Our goal is to leverage our success in the US and provide creative, simple, unique, and localized experiences to our international customers.

In this role, you will partner with our team of localization engineers to shape the Cash App message with maximum local relevance — amplifying our product experiences in target markets around the globe.

You Will

  • Lead the optimization of the current localization processes to meet our needs for a wide array of content types including product, marketing assets, support content, and web copy

  • Lead decision making across a cross-functional stakeholder group

  • Guide development and implementation of necessary tooling to support localization best practices

  • Cultivate a team culture of high agency, execution, and customer focus

  • Build partnerships with stakeholders across Creative, Engineering, Marketing, Product, and Customer Success

  • Identify efficiencies to help teams scale faster and efficiently in expansion efforts

  • Manage external vendors for maximum quality, speed, and cost efficiency

  • Educate Cash App teams on the localization process to increase efficacy

  • Identify opportunities to increase an international mindset in the company

  • Drive understanding of stakeholder and technology requirements

  • Help to develop and maintain strategic plans, team roadmap(s), operations readiness plans, and regular status updates to help teams scale 

Qualifications

You Have

  • 10+ years as a Technical Program Manager of a technical team, leading a suite of requirements gathering and implementation

  • Experience managing localization programs including vendor management

  • Experience managing and releasing complex and high-quality localized products and marketing campaigns in partnership with product teams, beyond just as a translation service manager

  • Experience establishing processes, supporting teams, developing relationships, and managing end-to-end for a portfolio of concurrent programs

  • Experience with translation management systems, content management systems, video localization tools and LQA testing methodologies

  • Infrastructure, network, systems and applications knowledge

  • Strong program management experience, especially working cross functionally

  • Native fluency in at least one language besides English a bonus

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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