Recovery Operations Specialist , Risk

  • St. Louis, MO
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Recovery team at Square helps merchants who have a negative balance with Square get their accounts back on track. The team's impact is direct to Square's bottom line, and you will have the chance to develop an understanding of risk at Square. As the face of Square and point person for our merchants, you will be integral as we build excellent processes. You will work closely with our Support, Disputes, Credit, and Fraud teams to develop solutions to improve Recovery and impact Square's earnings.

You will:

  • Be a customer-facing representative for the Square experience
  • Communicate with customers through a CRM tool, email, and phone
  • Resolve complex issues both autonomously and in a team environment
  • Collaborate on projects
  • Negotiate payment options with customers

Qualifications

  • Strong communication skills, both verbal and written

  • Familiarity with Excel (can maintain complex spreadsheets) and Word or Google Equivalents

  • Extraordinary de-escalation skills

  • Ability to quickly grasp concepts and ideas and thrive in a dynamic environment

  • Passion for Square and strong interest in technology / knowledge of the industry

Even better:

  • Previous experience in collections, risk or payment disputes

  • Spanish fluency

  • Skills in SQL, CRM, and data analysis tools

  • Previous experience with fraud, risk, or payment processing

  • Experience in Salesforce.com

  • Previous experience with Payroll, taxes or accounting

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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