Recovery Operations Specialist , Risk
- St. Louis, MO
The Recovery team at Square helps merchants who have a negative balance with Square get their accounts back on track. The team's impact is direct to Square's bottom line, and you will have the chance to develop an understanding of risk at Square. As the face of Square and point person for our merchants, you will be integral as we build excellent processes. You will work closely with our Support, Disputes, Credit, and Fraud teams to develop solutions to improve Recovery and impact Square's earnings.
- Be a customer-facing representative for the Square experience
- Communicate with customers through a CRM tool, email, and phone
- Resolve complex issues both autonomously and in a team environment
- Collaborate on projects
- Negotiate payment options with customers
Strong communication skills, both verbal and written
Familiarity with Excel (can maintain complex spreadsheets) and Word or Google Equivalents
Extraordinary de-escalation skills
Ability to quickly grasp concepts and ideas and thrive in a dynamic environment
Passion for Square and strong interest in technology / knowledge of the industry
Previous experience in collections, risk or payment disputes
Skills in SQL, CRM, and data analysis tools
Previous experience with fraud, risk, or payment processing
Experience in Salesforce.com
Previous experience with Payroll, taxes or accounting
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.