Risk Management Analyst, Cash App

  • Atlanta, GA
  • Full-time

Company Description

It all started with an idea at Square in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, and save to our millions of monthly active users. We want to make the world’s relationship with money more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and we’ve got offices and remote teammates across the globe. Our offices are great, but many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers to learn more!

Job Description

In Risk Management, you will gather, assess, disseminate analyses to identify and mitigate high-risk activity across our platform. We need an analyst to join our Risk Management team, which is responsible for the most complex processes and analytical work in the organization.

As a Risk Intelligence Analyst, you will leverage your analytical and program management skills to drive efficiency and effectiveness. Daily you will partner and work with Cash App’s Risk Management Investigation and Data Science teams. You will also partner with many organizations across the business, e.g. product, engineering, finance, operations, and more. This will allow you to drive innovation and influence Cash App’s global risk roadmap, programs, and processes.

The ideal candidate possesses exceptional analytical and communication skills and cross-functional problem-solving capability. This role requires a bias toward taking action in a fast-paced environment.

Essential Functions & Responsibilities

  • Identify areas of opportunity within the ecosystem to apply financial management and fraud prevention best practices

  • Perform frequent model validation and communicate feedback to cross-functional business partners

  • Diagnose problems and develop compelling, data-driven recommendations

  • Investigate and resolve fraud issues that require a high level of attention to detail that include financial costs 

  • Strong time-management skills to maintain or exceed expected daily workloads, while also maintaining overall team defined Service Level Agreements

  • Provide ongoing analysis of fraud detection systems to identify emerging inauthentic activity trends and provide recommendations to assist in loss mitigation

  • Collaborate on and escalate complex cases and new trends within the team

  • Identify, document, and follow-up with team members on product bugs and feature enhancements

  • Be a voice of the customer by identifying trends, issues, and suggesting improvements to processes, policies, and products

  • Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment, while continuously elevating the quality and caliber of our controls

  • Assist the leadership team in the construction of short-term and long-term plans with associated benefits of strategies that are developed to reduce financial exposure associated with identified high-risk activity

Qualifications

  • Demonstrated depth of knowledge in the realm of debit card issuing risk, ACH, Remote Deposit Capture, etc.

  • Ability to conceptualize, develop, and implement process improvements

  • Flexibility to adapt and able to manage multiple assignments while working independently

  • The ability to answer unstructured business questions and work independently to drive projects and analytical tasks to conclusion

  • Excellent analytical and problem-solving skills, excellent spreadsheet and word processing experience; 

  • Strong organizational, problem-solving, time-management, and self-starter skills required

  • Demonstrable experience querying and manipulating data through SQL 

  • Experience with designing and creating data visualizations (e.g. Tableau, Looker)

  • Experience using statistics to solve complex business problems

  • Flexible work schedule with the ability to work non-traditional shifts, including evenings and weekends, as well as some holidays based on business needs;


Education

  • Experience: 5+ years in risk related role required

  • CFE (Certified Fraud Examiner) and Certified Anti-Money Laundering Specialist (CAMS) preferred

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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