Head of Workplace Experience, Cash App

  • Full-time

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

Check out our locations, benefits and more at cash.app/careers.

Job Description

As Cash App’s Head of Workplace Experience you will lead a multidisciplinary team responsible for building spaces, programs and processes in service of an audience of over 2000 employees and growing. You will innovate on decades old established ways of working in order to engage a broadly distributed global team. You are an inspiring leader who excels at managing people and effectively collaborating and communicating with both cross functional business partners and key external vendors. You are organized and methodical with a clear ability to move projects forward. You take pride in making all of our spaces both beautiful and functional, and know how important even the smallest details are to delivering an exceptional experience to our employees - your customers. Your team's efforts will contribute significantly to scaling Cash’s unique culture as we rapidly expand.

Responsibilities: 

  • Build and scale a hybrid approach to engaging a globally distributed workforce, using various virtual and in person mediums of engagement

  • Strategically manage Cash App’s Real Estate portfolio in coordination with corporate finance and real estate business partners

  • Lead and direct the efforts required to concurrently manage multiple design, construction and facilities projects around the globe 

  • Further develop our approach to office design with an aim to build inspiring spaces that meet the needs of a primarily hybrid workforce

  • Actively collaborate with a variety of cross functional business partners to ensure a consistent delivery of exceptional experiences to our employees within our shared office and virtual spaces

  • Own, develop and manage a complex budget consisting of both operating and capital expenditures spanning across various departments including Real Estate and Workplace

  • Lead a team of highly skilled Office Managers

Qualifications

  • 10+ years of experience in Workplace and/or People leadership positions
  • Strong analytical, conceptual thinking, strategic planning and execution skills

  • Exceptional verbal and written skills and experience working with senior leadership including C-suite

  • Exceptional track record of establishing relationships, influencing and negotiating competing priorities among business partners

  • Ability to independently establish objectives and build roadmaps that lead towards consistent execution upon goals

  • Proven leadership skills with an ability to motivate, engage, and promote talent

  • Demonstrated comfort working in ambiguous environments, with an ability to maneuver team’s workflow to address shifting priorities

  • Capable of accepting and delivering feedback creatively to delivery improved results

  • Experience leading a global portfolio with a demonstrated ability to effectively manage work and lead teams across various geographies and timezones

 

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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