Logistics NPI Manager

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

As part of the Hardware Logistics team, the New Product Introduction [NPI] Program Coordinator will manage and execute Logistics & Retail Operations tasks to support the GTM (go-to-market) strategy for Square products in domestic and international markets. In addition to owning the day-to-day operations, you will also identify and guide ongoing process improvements across all areas of focus.

You will participate in cross-team collaboration and deliverables across the Hardware organization to ensure seamless product launches and transitions globally from the fulfillment end of the supply chain.

The role is open to remote but standard working hours are PST.

You Will:

  • Oversee the execution of logistics tasks related to new product launches and SKU transitions globally

  • Build relationships and gain an understanding of cross functional priorities surrounding NPI while aiming to minimize operational inefficiency on the logistics component of the supply chain.

  • Help support retail operations SKU transitions as we launch new products at distributors and direct retailers globally

  • Manage Beta unit shipments for new country launches

  • Lead the testing/validation of new products to ensure readiness for launch.


You Have:

  • 3+ years in Project/program management experience preferably within the tech ecommerce space.

  • Prior experience working with 3PL warehouses and transportation carriers to facilitate new product launches

  • Experience with global supply chains and logistics workstreams

  • Experience with Fulfillment systems and best practices when working through New product introduction and SKU transitions

  • Bachelor's degree in business, operations, or other relevant field

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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