Account Manager - English/French bilingual

  • Dublin, Ireland
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square's global Account Management team works with existing high value Square sellers to further grow their businesses using Square's powerful ecosystem of products. We are looking for an Account Manager to join our European team, supporting our sellers based in Europe. You will be based out of the Dublin office but will have the option to work from home within the Republic of Ireland, even post Covid!

Reporting into your Account Management Lead, you will be an experienced account manager (specifically upselling and cross-selling existing customers), able to understand the unique challenges and opportunities for new markets. You will partner with local and global Square operational teams to help shape processes, systems, and metrics to ensure long term success of our seller base.

You Will:

  • Work with high growth businesses early in their life cycle
  • Grow and retain our SMB and Mid Market seller base
  • Understand customer needs and market trends, to ensure Square and Account Management deliver remarkable solutions to our sellers
  • Use Square's value propositions to negotiate custom pricing
  • Cross sell and upsell products and features through discovery, education and product onboarding support
  • Work with the account management global working group by sharing seller insights, recommendations, operational needs and growth opportunities in France
  • Work with Square go to market teams (Sales, Product, Marketing, Customer Success) to help uncover and surface product insights
  • Achieve (exceed) targets - revenue outputs, inputs, customer satisfaction, and operational goals

Qualifications

You Have:

  • Fluency in French
  • 3 years of Sales or Account Management experience, with a track record of success in Saas sales, customer retention and CSAT
  • Experience discovering and closing sales opportunities, managing a pipeline and building client relationships to achieve revenue targets
  • Ability to operate with ambiguity in a new market
  • Experience using Salesforce or other CRM tools
  • Ability to work with internal Square teams and departments at all levels
  • Passion for small business 

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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