Product Manager, Hardware Business Systems

  • Atlanta, GA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Hardware Business Systems team runs the end-to-end supply chain systems for Square hardware - from planning to execution. We are hiring for a product manager to work with our hardware partners like logistics ops, delivery ops, retail ops, procurement, forecasting, and demand planning teams to envision the roadmap for hardware business systems that powers the global hardware operations and business.

As a Product Manager supporting our Hardware Team, you will guide the vision and roadmap for the hardware business systems team to bring high impact and customer delight. You will identify new product opportunities, translate those opportunities into product requirements and work with tech teams to turn those ideas into new features and products. You will improve your product through an understanding of our customers, competitors, and our changing landscape. Finally, you will partner with product marketing to ensure your product is getting to the right customers.

Role Location:

We want employees to reside where they feel most creative and productive. You will be part of a distributed team and are open to sharing and adjusting to typical working hours (Pacific Standard Time).

You Will:

  • Develop an understanding and be able to articulate who is using your product, why they are using it, what is working and not working for your customers, what improvements are urgent v/s important.
  • Maintain a prioritized product roadmap for the next 12 months with clear product requirements and business justification for each item on the roadmap.
  • Develop detailed product requirements for developers, integration engineers and data engineers and help prioritize them during sprint planning.
  • Grasp complex technical topics and simplify it for your important audience with value drivers and influence assessment
  • Influence your stakeholders using a
  • Monitor launched products/features and use metrics to iterate and refine the product/feature.
  • Identify the essential technical risk areas and develop actionable mitigation strategies.
  • Communicate important developments, updates, and problems to business, operations, product, marketing and technical teams.


  • 8+ years of experience working in eCommerce, Retail or supply chain systems or SaaS applications.
  •  relevant industry experience.
  • 4+ years of experience in Technical Product Management
  • Experience in promoting ideas and solutions (PRFAQs, PRDs, 1pager ) to a variety of all kinds of audiences.
  • Experience running WBRs, QBRs and Annual plans with different technical and nontechnical audience.
  • An experimental mindset that uses metrics to backup assumptions and support. 
  • Experience testing hypotheses and preparing solutions without well-defined direction.
  • Experience building trust with customers, internal partners/team members and executives.
  • The ability to understand and deal well with rapid development cycles and to remain flexible in the face of uncertainty.
  • Extended experience in agile methodologies.
  • Demonstrate understanding of software development life cycle and best practices.

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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