Product Manager, Channels and Fulfillment

  • San Francisco, CA
  • Employees can work remotely
  • Full-time
  • Alternate Location: New York, United States

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Square Channels and Fulfillment team, formed by the acquisition of Stitch Labs in July 2020, is on a mission to help sellers expand their business into omni-channel sales. We are building the tools to help our sellers to sell across stores, marketplaces, e-commerce sites, and anywhere else they need to grow their business. As part of omni-channel selling, we are also building the tools needed to fulfill these new orders in any way their buyers want from guaranteed two day shipping to curbside pickup to on-demand delivery.

As a Product Manager on the Channels and Fulfillment team, you will help millions of small businesses that are expanding their sales online and help them transition to successful omni-channel businesses. You will need to be both customer obsessed and data-driven, digging into understanding our sellers, their needs, and their behavior. You will lead a team to move quickly and create remarkable solutions for our customers. If you're looking to change the way small businesses operate and create impact at a high-growth company, you will find this role compelling and rewarding.

You should have experience optimizing customer experience, coordinating and completing complex projects, and leading teams. You will report to the product lead for Channels and Fulfillment as you partner with engineering, design, analytics, and other teams across Square to release remarkable seller experiences.

Qualifications

  • Determine product strategy and improve our customers' experience using a variety of inputs, and articulate rationale and data behind decisions
  • Understand our customers and their needs, and guide our team to ship remarkable solutions
  • Identify opportunities for Square and our customers, propose and evaluate projects that will be most impact, promote them across the organization, and implement these projects from idealization through release.
  • In collaboration with engineering, marketing, and analytics partners, lead the end-to-end success of projects from discovery to launch
  • Be the point person for your product area to leadership and across the organization
  • Influence partners throughout Square to align intent, resources, and prioritization

You Have:

  • 5+ years of product management experience
  • Vision: You've created, gained agreement, and pursued strategies shaping the direction of your team.
  • Results: You are excellent tactically, with experience shipping elegant products at scale.
  • Customer empathy: Experience shaping product direction and execution based on customer needs.
  • A collaborative approach: Experience coordinating with partners in a complex organization.
  • Comfortable working with data and models to understand current performance, model out growth opportunities, and apply data to your decisions.
  • Have managed projects at a strategic and operational level communicating your strategy to partners, product managers, engineers, and designers.
  • You can explain technical and complex topics to non-technical audiences.
  • Natural curiosity and obsession with the details

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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