Product Manager, Restaurants

  • Chicago, IL, USA
  • Employees can work remotely
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Restaurants team within Square is a focused initiative charged with empowering Food & Drink businesses of all kinds to start, run, and grow their businesses through advanced workflows, specialized products, business insights, and inclusion in the greater Square ecosystem. 

This position on the Restaurants team will focus on two core parts of the Square for Restaurants growth strategy, namely; 

  1. Building out the central POS (and soon to be launched mobile version) that Restaurants rely on to run their businesses

  2. The expansion of the Square for Restaurants product to international markets. 

To be successful in this role, the ideal candidate must be able to transform a deep empathy of a restaurant's needs & pains into elegant software, to think tactically and strategically, to manage deep x-functional collaboration and methodical execution. You must also be able to drive ambitious growth metrics and own the details of the solution from deep in the stack through the end user experience. 

To accomplish this you will work with our leadership team and business leaders to deliver on the high potential of our new products + markets. 

If you’re looking to work at a high-growth company, drive impact on widely used products and change the way the restaurant industry works on a global scale you will find this role compelling, challenging, and rewarding. 

You will

  • Drive the development of Square’s Restaurants POS + Mobile solutions. 

  • Drive the expansion of Square for Restaurants into new international markets. 

  • Work across internal teams (Eng, PMM, Data Analytics, etc) and x-functional teams to ensure a cohesive plan and coordinated delivery schedule. 

  • Own the technical health and user experience for a suite of products across multiple platforms

  • Partner closely with PMM to build out country-specific needs lists, product roadmap, and go-to-market plans.

  • Work with our leadership team as well as leaders across verticals (Managed Payments, Point of Sale, Capital), and organizations (Product, Marketing, Sales, Customer Success, Partnerships.) to grow our active Square for Restaurants user base

  • Inspire your cross-functional peers and executives in order to build a strong partnership in delivering excellent products and services

  • Influence key stakeholders throughout Square in order to align intent, resources, and prioritization

Qualifications

You have

  • Experience with or in the Restaurants space

  • Experience building software for hardware products

  • Experience driving key strategies that shaped the investment portfolio of an organization

  • Experience driving growth initiatives that require deeper data analysis (DAU/MAU/LTV are terms and measurements you are drawn to) as well as working through seams and removing friction

  • An international mindset born of your experiences (either professionally or personally)

  • Strong customer empathy and experience shaping product direction and execution based on customer needs

  • Navigated product scale challenges in a high growth environment

  • Served as an evangelist for a product group

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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