Compliance Operations Specialist

  • Melbourne, Australia
  • Employees can work remotely
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Compliance Team works to protect Square, Square Sellers, and ensure safe growth across our ecosystem. Square's Australian Compliance Team is looking for an operations team member to assist with compliance tasks within the merchant commerce space. Reporting to the Compliance Lead - Australia, you will perform detailed analysis and manage compliance queues. You will analyze and manage Compliance cases following established procedures and identify any non-compliances relating to the Compliance Program and manage accordingly. These responsibilities include supporting know your customer processes and other components of the compliance program.

You Will:

  • Conduct analysis of customer activities for non-compliance observing our procedures
  • Monitor Compliance Queues and Cases
  • Use policies to decision cases and escalate
  • Maintain or exceed established service level agreements and guidelines
  • Manage internal escalations through multiple channels (Internal Communication Systems, Customer Relationship Management systems) from partners
  • Conduct analysis of transactional and customer activity for non-compliant activity and escalate suspicious activity
  • Advocate for customers and suggesting improvements to Square processes and products
  • Help develop policies and program
  • Entry level regulatory advice on Square Policies and Procedures
  • Undertake small projects and compliance program enhancements
  • Participate in team planning and team meetings
  • Contribute to the team environment and support the compliance team

Qualifications

You Have:

  • Experience working in a customer-focused environment
  • Research experience
  • Desire to improve the customer experience
  • Passion for Square and interest in the technology industry
  • Experience working in a finance or risk environment
  • Effective analysis and and investigative skills

Even Better:

  • Relevant tertiary education
  • AML CTF and Compliance Operations Experience
  • Fin-tech, Banking or insurance industry experience

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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