IT Vendor Relationship Manager

  • San Francisco, CA, USA
  • Full-time
  • Alternate Location: Oakland, United States

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The IT Vendor Relationship Manager for Cash will support the Cash business with vendor management and provide oversight for their software requirements and inventory.  This position will be responsible for maintaining asset inventory data and conducting QBR’s, and guiding the requirements gathering and processes for the Cash line of business.  The individual will work crossfunctionaly with technical stakeholders, legal, security, finance, sourcing and procurement.

You will:

  • Develop relationships with and understand the needs of the Cash business and stakeholders; act as an intermediary between vendors, the Cash business, Corporate Security, and the Sourcing team.

  • Work directly with Cash’s SaaS portfolio Customer Success Management teams to submit product requests and report on status.

  • Be on the front line of new software requests. Guide, review and benchmark new vendors/products requests against those of existing vendors; document and report findings and make recommendations to business and team based upon fit.  Help the business understand and define requirements for success.

  • Routinely meet with business partners to understand strategy, direction and requirements related to technology acquisition and vendor management.  Document and communicate findings back with the broader IT Logistics team to determine actionable items.

  • Run and manage QBR’s for assigned vendors for Cash team.

  • Be the glue between CorpSec, Cloud Apps Engineering, Procurement, and IT support to onboard / offboard SaaS.

  • Utilize asset tools to report, analyze and collaborate with business owners and functional teams to identify and enrich all SaaS applications and subscription data points for optimal cost-effectiveness, including the elimination of application or spend redundancy.

  • Maintain an inventory of software/subscriptions related to the Cash business.

  • Negotiate nonlegal items, such as statements of work, service levels and pricing for managed vendors.

  • Review vendor activities with the goal of adherence to Square company policies.

  • Work with IT support and Cloud Apps Engineering to validate and prune accounts

  • Validating internal support and onboarding documentation and taking it to the completed stage.


You have:


  • Prefer Strong Business Acumen across multiple practices including, IT Vendor Management/Software Asset Management, Financial Management, Contracts and Procurement,

  • Self-motivated/directed 

  • Experienced working with technical and non-technical team members.

  • Ability to work in a collaborative, team-oriented environment

  • Proven analytical skills and strategic thinking

  • Strong interpersonal skills with ability to communicate effectively at multiple levels of an organization (verbal and written); 

  • Have strong Excel skills; Ability to create vLookups and Pivot tables

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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