Regional Head of Security Operations, APAC

  • Melbourne, Australia
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We are looking for a Regional Head of Security Operations to manage safety and security operations at Square's locations in the APAC region. You will report to the Global Cash Lead of Trust and Safety. You will implement and maintain the security operations program, provide guidance, support, and management. You will support of the Office employees in several countries, managing safety and security programs, and emergency response. It is important that you have a high level of experience with MacOS, Google Drive, and other technology platforms including wide use of collaboration tools needed. This role requires the ability to partner with internal teams at Square, leased building management groups, vendors, and other staff. 

You will:

  • Support all offices within the Asia-Pacific region

  • Ensure that the highest levels of customer service are provided to Square employees, customers, vendors, contractors, and guests

  • Willingness to respond on short notice at any time of the day or night when required

  • Understand fire life-safety systems in compliance with Country, State, and Local standards

  • Ensure that all personnel, buildings, and facilities are in compliance with Square Safety and Security Procedures Manual

  • Develop and maintain employee-based Emergency Response Team (ERT) programs, including training sessions, meetings, and equipment maintenance for all offices under your care

  • Understand and develop annual cost structures to optimize staff levels, vendor management, and equipment

  • Lead the relationships with building management, tenants, local emergency responders, and other public and private organizations to protect Square

  • Liaison with internal departments at Square to manage guest and employee safety for events within the region

  • Be a leader within Square's crisis management team during emergency events under the direction of the Global Cash Lead of Trust and Safety

  • Daily, manage incident reporting and investigations to ensure compliance with standards to document activities, accidents, or events. Conduct investigations as required.


You have:

  • BA/BS degree or equivalent practical experience

  • 10 or more years of supervisory experience in your background

  • Team-building, analyst, investigations, communication, presentation, and cross-functional working skills

  • Expert with Apple macOS, iOS, and cloud-based collaboration tools including Google Drive and email systems

  • A passion for Square and its customers

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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