Senior Software Engineer (Backend), Customer Directory Platform
- Seattle, WA
- Employees can work remotely
- Alternate Location: New York, United States
The Customer Engagement team’s mission is to help merchants grow their businesses by giving them the tools to know, support, engage, and acquire their customers. Our product suite includes CRM, omni-channel marketing (e.g. email, social, advertising), feedback and messaging, loyalty and rewards. We’re looking for strong engineers to help build the next generation of our Customer Platform which is used by Square and third party developers to build their products & grow merchants' business.
Design and build new features that enable merchants to better understand and serve their customers
Deliver APIs that make it easy for developers to interact with customer data
Work cross-team to build features like card on file, buyer graph
Build systems that analyze and improve customer data quality for Square’s sellers
Devise solutions to performance and scalability challenges as our customer data set continues to grow
Build for the future by clearly communicating the cost-benefit of a given solution and advocating for the best path forward
Visit merchants to see the product(s) in action
Embrace opportunities to stretch yourself by learning new technologies
5+ years of software development experience
Experience in designing and productionizing large-scale distributed systems
Experience with complete development cycle from product definition to delivery
Excellent skills with data modeling and data management
A passion for leveraging your critical thinking, problem solving and analytical skills to deliver remarkable solutions to your customers
The ability to thrive in a collaborative environment involving different stakeholders and subject matter experts
Experience with cloud computing platforms, such as AWS, Google Cloud or Azure
Knowledge of or experience applying machine learning models
Technologies we use and teach:
MySQL, BigQuery, Elasticsearch
Google Cloud, AWS
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.